2021-12-07
Zain Hussein Ali Al-Bashtawi
Master´s thesis
Jadara University
Abstract
The study aimed to examine the causal relationship between the International Standard for Business Continuity Management System (ISO 22301: 2012) implementation and the crisis containment at Umniah Telecommunication Company in Amman, Jordan. The study also aimed to identify the mediating role of organizational resilience in this relationship. To achieve the objectives of the study, the researcher developed a questionnaire which includes a set of paragraphs that measure the variables of the study. This questionnaire was distributed on a simple random sample of (226) employees chosen from the population of the study which consists of (550) employees. The number of retrieved questionnaires was (221), (7) questionnaires were excluded because they were not valid for analysis. To analyze the data, the researcher used the Statistical Package for Social Sciences (SPSS), where the analysis process resulted in a set of results, the most important of which were:
- There is a statistical significant impact in the level of statistical significance (α ≥ 0.05) for the International Standard for Business Continuity Management System (ISO 22301: 2012) implementation in its dimensions (organizational context, support, performance evaluation, and improvement) on crises containment at Umniah Telecommunication Company in Jordan.
-No statistically significant impact in the level of statistical significance (α ≥ 0.05) for the International Standard for Business Continuity Management System (ISO 22301: 2012) implementation in its dimensions (leadership, planning, and process) in crises containment at Umniah telecommunication company in Jordan.
-The organizational resilience Full mediating the relationship between the International Standard for Business Continuity Management System (ISO 22301: 2012) implementation and the crises containment at Umniah telecommunication in Jordan.
In light of study findings, the researcher recommended a set of recommendations:
- The focusing by the of Umniah telecommunication Company management on setting goals that include the continuity of its business.
- Enhancing the employees’ awareness about business continuity management system (ISO 22301: 2012) by conducting courses and lectures that highlight the importance and the role of the system in the company, and taking the opinions and suggestions of crisis management experts about effective ways and methods of crisis management.
Keywords: International Standard for Business Continuity Management System (ISO 22301: 2012), Organizational Resilience, Crises Containment, Umniah telecommunication Company, Jordan.
